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One clinic.
Seven logins to
run it.
Every tool was a reasonable decision on its own. Together they turn your front desk into the integration layer, and your patients get texts from four different numbers, none of which they recognize as you.
The one that breaks platforms
Your membership is not a subscription.
It has tiers, per-item rollover, family members, retail discounts and a billing cadence that isn't monthly. Most systems make you approximate it, with packages tracked in a notes field and memberships sold as gift cards, until the workaround becomes the real record.
- Multi-tier plans with per-item rollover
- Credit-based balances and family plans
- Billing cadences beyond monthly
- Redemption tracked against the actual chart
“Can we pause right here? Because this is a huge, huge area where most of the platforms really suck at.”
“Let me tell you guys, this that you guys have here… Nobody has that.”
The reason people stay put
Switching doesn't have to be painful.
Most owners dislike their stack and stay anyway, because the last migration went badly. The parts that actually scare people are the balances: memberships mid-cycle, gift cards, prepaid packages. Those move with everything else.
- Patient records and treatment history migrated for you
- Memberships, credits, gift cards and prepaids carried across
- No dual-system period where staff enter things twice
- Your data stays exportable, so you are never locked in
Reviews
The proof is in the practice.
From solo practitioners, single locations to multi-location groups. All 5 stars.
“Where [our old EMR] took days to respond to an issue, my Decoda team is on it in minutes. They are customizing the entire platform for our practice.”
Wendy Bowers
Clinic Owner, A Fresh Face
“They practically built a platform completely tailored to our business! If you present them with a pain point or feature — THEY WILL BUILD IT!”
Karin Stoldt
Co-CEO, The Refinery Medspa & Wellness
2 Locations
“Yes, it is a startup, but in my opinion, this is an advantage because they are going above and beyond to customize this to how we function as a business.”
Elizabeth Fleet
Operations Manager, Lush Medspa
2 Locations
“Incredibly attentive and hands-on, genuinely taking the time to understand how our business operates and making adjustments along the way.”
Caitlin Williams
Operations Manager, Hebe Medical Spa
3 Locations
“The team is on top of every question we have, easy to work with, and open to tailoring the system to how we actually operate.”
Sally Delory
Aesthetic Injector, Hebe Medical Spa
3 Locations
“Nothing short of amazing. They make it happen and are willing to make the system customized — building a platform to meet our very specific needs as a growing weight loss practice — with 15 locations! The customer service, the speed of which they innovate... is beyond what I ever expected from an EMR.”
Sophia Ro
Clinical Operations Manager, Rivas Weight Loss
15 Locations