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Never miss another
patient message.
Patients text, DM, and email at all hours. Decoda's AI answers in seconds, books the appointment, and keeps the thread HIPAA-compliant.
Hi! Do you have any openings this week for Botox?
10:14 AM
Hi Sarah! We have openings Thursday at 2:00 PM and Friday at 11:30 AM with Dr. Chen. Would either work for you?
10:14 AM
Thursday at 2 is perfect!
10:15 AM
You’re all set! Botox with Dr. Chen, Thursday at 2:00 PM. We’ll send a reminder the day before. See you then!
10:15 AM
The Silent Bleed
Three conversations that ended in silence.
Each of these patients reached out once and never followed up.
Hi, I need to reschedule my Botox appointment on Thursday. Can I move to next week?
Mon 2:14 PM
Hi! How much is lip filler? Do you offer consultations?
Sat 11:02 AM
Hey Dr. Chen, is this swelling normal? It’s been 3 days since my filler appointment
Sun 9:18 PM
Let me check with the office tomorrow
Sun 9:45 PM
These conversations happen every day. A thread nobody answers is a booking that goes elsewhere.
AI in the Loop
The same messages, answered in seconds.
Every SMS, Instagram DM, and email lands in one HIPAA-compliant inbox, where AI drafts the reply and staff sends it with one tap.
Do you have any openings this week for Botox? Ideally Thursday or Friday afternoon.
10:14 AMHi Sarah! We have Thursday at 2:00 PM and Friday at 11:30 AM open with Dr. Chen. Your last treatment was 6 weeks ago, so the timing is great. Which works for you?
AI-drafted replies
From patient records + calendar
All channels unified
SMS, email, IG, Messenger
HIPAA-compliant
No personal phones needed
Complaints escalated
Auto-routed to a human
Campaigns that convert
Bring lapsed patients back to your chair.
Build targeted recall campaigns in minutes. Filter by treatment type, days since last visit, or membership status. Personalize every message. Track results in real time.
- Smart cohorts based on treatment history
- Personalized SMS + email with merge fields
- A/B test messages to optimize open rates
- Track sends, opens, bookings, and revenue recovered
Botox Recall Campaign
Lapsed patients · 90+ days
Hi {first_name}! It's been a while since your last Botox appointment at Glow Aesthetics. Ready for a touch-up? Book online or reply here and we'll get you scheduled. {booking_link}
Automated Patient Journeys
The right message at every touchpoint.
From booking confirmation through 90-day recall, each patient moves through an automated sequence without anyone sending it by hand.
Fewer no-shows
Automated confirmations and reminders reduce no-shows by up to 67%.
Better reviews
Review requests sent after a good visit, when patients are most likely to leave one.
Higher retention
Recall sequences at the right interval keep patients coming back.
What practices see in 90 days.
Measured across practices in their first quarter on Decoda.
92%
SMS open rate
vs. 20% for email-only outreach
67%
Fewer no-shows
With automated confirmations + reminders
$12K
Recovered monthly
From recall campaigns + lapsed patient outreach
4.2 hrs
Saved per week
AI handles routine replies and scheduling
“I used to lose sleep wondering how many patients texted us and never heard back. Now I open one inbox and every conversation is accounted for. That peace of mind is priceless.”
Your patients are reaching out right now. Make sure someone answers.
Two-way SMS, social inbox, recall campaigns, and AI replies, in one 30-minute demo.
0 unread
All conversations handled