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You franchised the brand.
The operations
went their own way.
Same signage, same menu, same training deck. But location 12 is three protocol versions behind, and you find out during an audit.
The Drift
A franchise agreement is not a system.
You can mandate the standard. Enforcing it is a different problem.
“Compliance sends the new consent form.”
Editing the form in the platform means a support ticket, and tickets take weeks. So it goes out as an email attachment instead, and every location has to notice it.
Nine months later, four locations are still printing the old one.
“Corporate asks for last month's numbers.”
Every location exports on its own schedule, in its own format. Finance stitches the file together by hand.
Royalty statements are always a month behind.
“A franchisee is quietly underperforming.”
They picked their own scheduling and messaging tools. Corporate sees deposits, not the missed calls that came before them.
You find out at renewal.
The Spread
The line item nobody renegotiates.
Most networks negotiate the software contract hard and inherit the payment processing rate from whatever the incumbent bundled. Some are already sharp and plenty are not. Either way it is worth knowing what the spread is worth before you renew anything.
- One processing relationship across every location
- Per-location settlement without a separate merchant portal
- Rates quoted against your actual volume, not a list price
Standards
One standard from the top. Every location keeps its name.
Networks give up on standardizing because it reads as head office renaming what a clinic built. It does not have to. Standards are defined once and cascade down, performance rolls back up, and the local name on the menu stays local.
Set it once, choose its reach
Define a service, a role, a discount or a permission at network level, then push it to everyone, one region, or a hand-picked set of clinics.
Diverging is visible, not silent
Every setting shows whether it is inherited or overridden, so you can see at a glance what a location changed and what it kept.
Discounts stop hiding in names
The service is named once and the offer is a promotion with a margin you approve, so finance sees the discount by campaign instead of buried in a service called new-patient tox.
For franchisees
Locked into a system you didn't pick?
Plenty of franchisees are contractually tied to a platform their corporate office chose. You do not have to break that agreement to get a better front desk.
- Decoda layers on top through an open API
- Your mandated system stays the system of record
- AI front desk, scribe and memberships run on your side
Reviews
The proof is in the practice.
From multi-location groups running Decoda across every site. All 5 stars.
“They practically built a platform completely tailored to our business! If you present them with a pain point or feature — THEY WILL BUILD IT!”
Karin Stoldt
Co-CEO, The Refinery Medspa & Wellness
2 Locations
“Yes, it is a startup, but in my opinion, this is an advantage because they are going above and beyond to customize this to how we function as a business.”
Elizabeth Fleet
Operations Manager, Lush Medspa
2 Locations
“Incredibly attentive and hands-on, genuinely taking the time to understand how our business operates and making adjustments along the way.”
Caitlin Williams
Operations Manager, Hebe Medical Spa
3 Locations
“The team is on top of every question we have, easy to work with, and open to tailoring the system to how we actually operate.”
Sally Delory
Aesthetic Injector, Hebe Medical Spa
3 Locations
“Nothing short of amazing. They make it happen and are willing to make the system customized — building a platform to meet our very specific needs as a growing weight loss practice — with 15 locations! The customer service, the speed of which they innovate... is beyond what I ever expected from an EMR.”
Sophia Ro
Clinical Operations Manager, Rivas Weight Loss
15 Locations
One network. One standard.
Every location on the current protocol. Royalty and revenue reporting that is current, not reconstructed. New locations that open on the model instead of rebuilding it.