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Decoda
Scheduling

She wanted to book
on Monday. You spoke on Wednesday.

Three days of phone tag to fill one slot, and by the time you connected, the appointment she wanted was gone. Most of that is the booking process, not demand.

Slot filled elsewhere
4 calls, 0 bookings
Booking one appointment
3 days
Mon 9:12
Patient
Voicemail — asking about Thursday
Mon 4:40
You
Called back — no answer
Tue 11:05
Patient
Called — front desk with someone
Wed 2:20
You
Left times. Thursday now gone.
She was ready to book on Monday morning

Let them book

Most patients book after you've closed.

Sunday evening is when people plan their week. Self-scheduling shows real availability, with provider, room and equipment all free, and takes a card before the slot is held.

  • New and returning patient paths
  • Location, service and time chosen by the patient
  • Card on file captured at booking, not at the desk
  • Or booked by the AI front desk on a phone call
Book onlineSunday, 9:41 PM
Patient type
Location
Service
Time
Review
Card
Thursday · Dr. Chen · Plano
9:00
9:45
11:15
1:30
2:15
3:00
Real availability: provider, room and resource all had to be free

What has to be free

A provider isn't the only bottleneck.

Double-booking usually isn't two patients with one injector. It's two patients needing the same laser, or the last free chair in the IV lounge. Rooms and equipment are bookable resources with their own capacity. Where you genuinely do want a provider running two chairs while one numbs, that is a capacity setting rather than a workaround.

  • Providers, rooms and equipment all bookable
  • Capacity per resource, so six chairs means six
  • Provider capacity too: set it to 2 and they can hold two patients in the same 15-minute slot
  • Services declare the resources they consume
  • Per-location, so one site's laser isn't another's
BookablesPlano
ResourceTypeCapacity
Dr. ChenProvider1 at a time
Laser roomRoom1 at a time
IV loungeRoom6 chairs
CoolSculpting unitEquipment1 at a time
A service that needs the laser room can't book without it.

The day itself

Move an appointment by dragging it.

Days shift. A provider runs long, a patient arrives late, a room frees up early. The calendar is built for the version of the day that actually happens rather than the one you planned.

  • Drag to reschedule; the patient is notified
  • Status tracking from booked through completed
  • Filter by location, provider, event type or status
  • Shift planning and blocked time on the same calendar
Tue 25 Aug
All locationsAll types
ChenOkaforReyes
Botox · 9:00
Filler · 10:00
Laser · 9:00
Consult
IV drip
Botox · 11:30
Drag to move. Status, provider and location filters on the same view.

Stop losing bookings to your own process.

Clinic partners see an average 1.5x more appointments once patients can book without waiting for someone to pick up.