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308 happy patients
said nothing.
The one who wasn't happy wrote a paragraph. That asymmetry is your public rating, and it exists mostly because nobody asked the other three hundred.
The ask
Ask everyone. Then listen properly.
The request goes out after the visit without anyone remembering to send it. Patients who want to say something publicly get a link. Patients who'd rather tell you get routed to your team, with the visit attached — which is the feedback you actually needed.
- Post-visit request sent automatically
- Feedback that isn't a review reaches a human instead of vanishing
- Every response tied to the patient and the appointment
- One request, whichever way the patient wants to answer it
The right profile
Reviews land where the patient went.
Groups run a listing per site, and local search ranks each one separately. Sending every review to one profile leaves your other locations looking new. Each site carries its own link, and the patient gets the one for the site they visited.
- A review link configured per location
- Patients routed by the site they actually attended
- Locations still missing a link are visible, not silent
- Feedback filterable by rating and by site
Closing the loop
A complaint you can answer isn't a crisis.
Most bad reviews are recoverable if someone reaches the patient first. Feedback arrives attached to the visit it came from, so whoever calls back already knows what happened and who they saw — and the follow-up gets marked done.
- Ratings and comments in one list, per location
- Follow-up status, so nothing sits unanswered
- Context from the appointment attached to the feedback
- Trends visible by site, not just an overall average