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Your best process
lives in someone's
head.
Written down, it's a policy. Undocumented, it's a person — and when that person is off, the practice runs a slightly different way until they get back.
Nobody reads a wiki
So let them ask it instead.
A knowledge base only pays off if someone opens it, and mid-shift nobody does. Articles here are indexed for retrieval, so the answer comes back in the flow of work with the article it came from attached.
- Ask in plain language instead of hunting for a document
- Answers cite the article they came from
- Indexed automatically when an article is published
- Same assistant your team already uses elsewhere
The library
Write it, or just upload the PDF.
Half your documentation already exists as a PDF someone made two years ago. That counts. Upload it and it sits alongside written articles, tagged and searchable the same way.
- Text articles or uploaded PDF documents
- Colour-coded tags — clinical, front desk, compliance, training
- Scope an article to one location or the whole group
- Draft until it's ready, then publish
- Attachments alongside the article itself
Who changed it
A protocol without a history is a rumour.
When a clinical process changes, the useful questions are who changed it, when, and why. Each edit carries an author and a change summary, so the current version can be trusted and the previous one explained.
- Author and last editor recorded on every article
- A short change summary with each edit
- Published and draft states, so work-in-progress stays private
- One current version — not four files named final