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Decoda
Telephony

Your phone system
doesn't know who's calling.

A number rings, someone answers, and everything useful about that conversation lives in one person's memory until they forget it.

Who is this?
Nothing written down
Desk phone
04:12
(469) 555-0288
Unknown caller
No name on the screen
No visit history
No note when it ends
Four minutes of context, gone the moment it hangs up

On the call

The chart opens before you answer.

Calls run inside Decoda, so the caller resolves to a patient and their history is on screen while you talk, not something you go looking for afterwards.

  • Caller matched to the patient record automatically
  • Visit history, balance and active care plan in view
  • Live transcription as the conversation happens
  • Contextual prompts based on what the record already knows
Active call
02:41
MT
Marcus Tran
Patient since 2024 · 11 visits · balance $0
Last visit: filler, Jun 2Care plan activeMembership: Gold
Live transcript
Marcus:…wondering if I'm due for a touch-up yet.
You:Let me look — your last filler was early June.
Suggested
He's 12 weeks out and on the Gold membership, so the touch-up is covered. Worth saying so.
The record is open before you say hello

Getting on it

Keep the number on your signage.

Switching phone systems usually means reprinting everything or living with a forward. Port the numbers you already advertise, or provision new ones for a location or an overflow line.

  • Port existing numbers rather than replacing them
  • Provision new numbers per location or purpose
  • Route the overflow line to the AI front desk
NumbersKeep yours
(214) 555-0100
Plano · main
Ported
(480) 555-0140
Scottsdale · main
Ported
(214) 555-0188
Plano · AI overflow
New
Port the number on your signage, or provision a new one

After the call

One history, whoever picked up.

A call the AI handled at 11:02 and a call you took at 2:14 are the same kind of event on the same patient. Both get summarized, both stay searchable, neither needs a note typed by hand.

  • Summaries written to the patient record automatically
  • AI-handled and staff-handled calls in one timeline
  • Recordings and transcripts searchable after the fact
  • Coaching insight from what was actually said
Call historyAI + human
Marcus TranYou
Today 2:14·Touch-up booked
Sarah WhitfieldAI
Today 11:02·Rescheduled to Fri
(972) 555-0104AI
Yesterday·New patient · booked
Priya NairYou
Yesterday·Billing question
One thread per patient, whoever picked up.

A call should make the practice smarter.

On most platforms a call is something that gets captured. Here it's something that updates the record, informs the next conversation, and shows up in your numbers.