🚀 Decoda raises $4.5M, led by Y Combinator. Read more
From dial tone to patient record — automatically.
Port or provision your numbers
Bring your existing practice numbers or get new ones. Setup takes minutes, not weeks.
Your team answers calls in-app
Front desk staff handle calls through Decoda's softphone — every conversation is automatically captured.
AI listens and coaches in real time
Live transcription feeds Decoda's intelligence layer. Reps get contextual suggestions mid-call based on the patient's full record.
Everything connects back automatically
Call summaries, action items, and insights flow into the patient record — no manual entry, nothing missed.
Complete Patient Records
AI-handled calls were always captured. Human-answered calls were the gap — that data only entered the system if manually added. Telephony closes that gap. Every conversation, regardless of who answers, is automatically connected to the patient's complete record.
Seamless Handoffs
AI agents now have context from every call — including the ones your reps handled. And your reps have full visibility into what the AI managed overnight. Every interaction builds a richer picture that makes the next conversation smarter.
Smarter Intelligence
Every rep-handled call and text now feeds into the same intelligence as your clinical and operational data. Questions like "which patients called about memberships this month but haven't upgraded" are answerable in seconds.
Contextual AI Coaching
Every front desk conversation is heard by Decoda — and every rep gets suggestions informed by the patient's full record, not just the conversation in front of them.
Live Transcription
Real-time speech-to-text on every call. Transcripts are searchable, reviewable, and automatically linked to patient records for complete documentation.
Unified Call History
AI calls and human calls in one timeline. No more toggling between systems — your entire communication history with every patient lives in a single view.
Your AI already handled after-hours calls.
Now it hears every call.
Before Telephony
- Human-answered calls only entered the system if manually added
- Reps had no context from overnight AI calls
- Intelligence was limited to AI-handled interactions
- Coaching was impossible without call visibility
With Telephony
- Every conversation is automatically captured and connected
- Reps see exactly what the AI handled — and vice versa
- All calls feed the same intelligence layer
- Every rep gets real-time coaching on every call
Phone systems that don't understand your patients.
Generic VoIP gives you dial tone. Decoda gives you intelligence.
Weave
$250–$550/mo
No AI intelligence layer
RingCentral
$40/user/mo + add-ons
Generic — not built for healthcare
Quo
$23/user/mo
No clinical context or patient records
Decoda Telephony
From $199/mo
VoIP + AI intelligence included