🚀 Decoda raises $4.5M, led by Y Combinator. Read more
Premium care.
Six systems
behind it.
The clinical side is polished. The back office is four calls on hold, seven unsigned charts, and a Botox count that doesn't match the logs.
The Gap
Where it breaks down.
Most of this never reaches you as a complaint. It shows up as churn.
“Calls to book, gets voicemail.”
The front desk is checking someone in, two lines are ringing, and the scheduler is three clicks deep.
Books with a competitor instead.
“Waits 14 minutes past the appointment time.”
The previous visit ran long, the room isn't turned over, and the provider is still charting from two patients ago.
Doesn't rebook.
“Happy with the results, never returns.”
The 4-week follow-up was never booked and no one chased it.
Lifetime value: one visit.
Closing the gap
The same Tuesday, on Decoda.
The front desk isn't on hold, notes are drafted during the visit, and charts are signed before anyone leaves.
AI Scheduling
Books, confirms, backfills
Closing the gap
Every unit tracked.
Every renewal handled.
Inventory deducts in real time as providers chart. Memberships auto-renew, credits roll over, and at-risk members get flagged before they churn.
Real-Time Inventory
Deducted as providers chart
Membership Engine
Beauty Banks, tiers, auto-renewals
Closing the gap
The follow-up
books itself.
Protocols live in the system instead of the provider's head. Decoda schedules the follow-up, sends the reminders, and tracks each patient through the care plan.
Care Plan
Sarah M. — Full Face Rejuvenation
2+ hrs
Saved per provider/day
Charts done before they leave
97%
Schedule utilization
Gaps filled from waitlist
$0
Inventory shrinkage
Every unit accounted for
3x
Membership retention
Auto-renewals + care plans
“We went from closing the office at 7 to finish charts to walking out at 5 with everything done. That alone was worth the switch.”
Run the back office as well as you run the treatment room.
Scheduling, charting, inventory, memberships, and care plans, in one demo.