🚀 Decoda raises $4.5M, led by Y Combinator. Read more
You sell luxury.
You run on
duct tape.
The treatment room is beautiful. The patient experience is curated. Behind the curtain? Four calls holding, seven unsigned charts, and a Botox count that doesn't match.
The Gap
Where the luxury breaks.
Patients don't complain. They just don't come back.
“She calls to book. Gets a voicemail.”
Front desk is checking in a patient, two lines ringing, scheduling screen three clicks deep.
She books somewhere else.
“He waits 14 minutes past his appointment.”
The last patient ran long. Room isn't flipped. Provider finishing a chart from two patients ago.
He doesn't rebook.
“She loved the results. Never came back.”
The follow-up was supposed to be 4 weeks later. Nobody scheduled it. Nobody followed up.
Lifetime value: one visit.
Closing the gap
Same practice. Different Tuesday.
The front desk greets patients. Providers stay present. Charts close themselves. The lights go off at 5.
AI Scheduling
Books, confirms, backfills
Closing the gap
Every unit tracked.
Every membership on autopilot.
Inventory deducts in real time as providers chart. Memberships auto-renew, credits roll over, and at-risk members get flagged before they churn.
Real-Time Inventory
Deducted as providers chart
Membership Engine
Beauty Banks, tiers, auto-renewals
Closing the gap
She loved the results.
This time, she comes back.
Treatment protocols don't live in the provider's head anymore. Decoda auto-schedules follow-ups, sends reminders, and guides patients through the full care plan.
Care Plan
Sarah M. — Full Face Rejuvenation
2+ hrs
Saved per provider/day
Charts done before they leave
97%
Schedule utilization
Gaps filled from waitlist
$0
Inventory shrinkage
Every unit accounted for
3x
Membership retention
Auto-renewals + care plans
“We went from closing the office at 7 to finish charts to walking out at 5 with everything done. That alone was worth the switch.”
Your backend should feel as premium as your treatment room.
See how Decoda closes the gap — scheduling, charting, inventory, memberships, and care plans in one demo.