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Memberships

Membership billing
that runs itself.

Tiered pricing, rollover credits, prorated first payments, and freezes that also pause scheduling. Most platforms stop at the first two.

94% retention
+$862 MRR this mo
0 billing errors
Beauty Banks · Membership
Live
Bronze$99/mo
1 credit / mo
42
+3 this wk
Silver$149/mo
2 credits / mo
38
+2 this wk
Gold$249/mo
3 credits / mo · rollover
18
+3 this wk
Recurring / mo
98 active · 3 renewed today
$14,832
+$862 vs last mo

The leak

The churn shows up months after it starts.

Most membership modules cover signup and little else. Cards fail silently, credits expire without warning, and freeze requests live in text threads.

memberships_2026_FINAL_v7.xlsx
Unsaved
Jessica T.Gold?? Febcredits maybe rolled?
Amanda R.SilverJan 14frozen — for how long?
Sarah M.GolddeclinedSarah says she paid

The silent decline

Amanda’s card expired in December and nothing flagged it. The front desk finds out three months of billing later.

$747 uncollected, plus a lost member.

The credit graveyard

Gold members leave credits unused because neither staff nor patient can see the balance anywhere.

“I don’t think I’m using this.”

The freeze scramble

A member texts to freeze for 2 months. The front desk pauses billing in one system but not scheduling in the other, and she books a treatment she is not entitled to.

A refund and a conversation nobody wants.

The builder

Configure it once.
The way your practice actually runs.

Trial pricing, promo months, then standard. Credits per cycle with optional rollover. Discount groups scoped by category, per-item, or global. No consultant required.

Configure a tier

Gold — Beauty Banks

Draft
Pricing
Trial
$0
First 30 days
Promo
$199
Months 2–3
Standard
$249
Then billed monthly
Credits
Rollover on
3 credits / cycle
Expire after 90 days
Billing frequency
DailyWeeklyMonthlyQuarterlyYearly
First-cycle proration handled automatically

Discount groups

Applied at checkout

Single-use / cycle
%
Global
15% off all services
%
Category · Injectables
20% off tox + filler
$
Per-item · Botox
$1 off per unit
%
Skincare products
10% off retail
3 rules active
Add rule

Billing that runs itself

Prorate the first payment.
Retry the failed one. Roll forward the credit.

Pick a billing cadence per tier: daily, weekly, monthly, quarterly, or yearly. Failed cards retry on your schedule. Credits carry cleanly from one cycle to the next.

Billing run · today

Auto-retries, prorations, receipts

3 succeeded
Jessica T. · Gold
Visa •• 4242
$249.00
Amanda R. · Silver
Amex •• 1004
$149.00
Devon K. · Bronze
Retry 2 of 4 · +2d
$99.00
Priya S. · Gold — prorated
Started mid-cycle
$83.42
Collected today$581.4298.7% first-pass

Credit ledger

Jessica T. · Gold · 4-cycle rollover

Nov
3/3 used
1
Dec
2/4 used
3
Jan
1/6 used
2
Feb
4/5 used
Used
Granted
Rolled forward
Feb: Jessica spent 4 credits — 3 fresh + 1 rolled from Dec.

The retention effect

One patient. Two lifetime values.

When a member has a running credit balance and a scheduled next visit, they keep coming back. Without them, they drift.

Cohort retention — 24 months post-first-visit

Members stay. Non-members leave.

Members
Non-members
0%25%50%75%100%Day 1Mo 7Mo 13Mo 19Mo 2467%5%10× at 18 mo

Members are worth 3.4× more over 24 months, and they refer friends.

“Can we pause right here? Memberships are a huge area where most platforms completely fall short.”

— Multi-location practice owner, mid-demo
6 of 12
prospects tell us
memberships is their top buying factor
15+
platforms tested
before owners find one that works
8 yrs
average wait
for a competitor to fix their membership module

See a membership module that handles the edge cases.

Beauty Banks, credit rollover, prorated billing, and the retention dashboard, in 20 minutes.

3 renewed today
Credits balanced
$14.8k MRR
Same practice — with Decoda
All clear
Recurring / mo
$14,832
+$862 vs last mo · 98 active
3 members renewed today
First-pass · no manual chasing
1 card retry queued
Auto-retries scheduled +2d, +4d
94% 12-mo retention
Up from 41% pre-Decoda
0 credit disputes
Balance visible to staff + patients
Front desk hasn't opened Excel in 6 months.