Question 1

We’re stuck in a Zenoti contract. Can we still get started?

Accepted Answer

Yes. Zenoti contracts are notoriously rigid, so timing matters. Tell us your exact contract end date and we’ll set up your Decoda account in advance, run migration in parallel, and have you live the day your Zenoti contract expires. Several practices have run both platforms during the final week to hand off cleanly. We can start onboarding before your contract expires — the only money up front is a fully refundable setup deposit, returned once you’re live.

Question 2

How does data migration from Zenoti work?

Accepted Answer

A named onboarding manager runs your migration end to end — not a ticket queue. Decoda pulls your client list, appointment history, products, gift cards, and membership data directly from Zenoti at no cost, and you review the mapping before go-live. Both platforms stay running until you confirm everything transferred correctly. Most teams coming from Zenoti have lived through a bad migration before, so we’d rather show you the mapping than tell you not to worry.

Question 3

What does customer support look like?

Accepted Answer

Decoda’s support is US-based, on the same business hours as you, and you have a named success rep reachable via phone, video, and chat. Median first response is under five minutes. There’s no ticket queue, no 9 AM question that comes back at 3 AM, and no three-week resolution times for one-line config changes.

Question 4

Is Decoda’s AI actually built in, or bolted on like Zenoti’s?

Accepted Answer

Decoda is AI-native — the AI scribe, AI front desk, AI inventory, and intake all share the same patient context because they were built together from day one. Zenoti has been adding AI as standalone features layered on top of a platform originally built for barbershops and salons, which is why each one feels disconnected from the rest of the workflow.

Question 5

Can patients book and pay a deposit online?

Accepted Answer

Yes. Decoda’s online booking is mobile-first, branded to your practice, and configured for medical aesthetics from the start — service-specific deposit rules, prepayment, and consult-vs-treatment flows without weeks of setup. Teams switching from Zenoti often tell us their old booking flow was so confusing they stopped collecting deposits altogether; Decoda’s is designed for the patient to finish in a few taps, deposit included.

Question 6

We’re a multi-location group on Zenoti. Can we layer Decoda on top instead of fully switching?

Accepted Answer

Honest answer: probably not — and it’s not the deployment we’d recommend. Zenoti is closed enough that anything we layer on top ends up duplicating work and creating data drift between systems. If you can’t fully switch right now, we’d rather you stay on Zenoti than half-deploy Decoda. Most multi-location and PE-backed groups we work with pilot Decoda at one or two new locations or acquisitions first, then sequence the rollout as Zenoti contracts expire.

Question 7

Do we own our data? Can we export it if we ever leave?

Accepted Answer

Yes — your data is yours. You can export the full database (clients, charts, appointments, products, transactions) to CSV at any time, with no exit fee and no waiting on a ticket. We don’t play the games some platforms play with data hostage situations. If you’d like to see the exact export format before signing, we’ll send a sample.

Decoda vs. Zenoti

Feature-by-Feature Comparison

AI that understands your clinical workflow

Charts that know what a unit is.

Stop paying for the duct tape between your tools

Go live in days, not weeks

Real people. Same timezone. Minutes, not days.

Common questions about switching