🚀 Decoda raises $4.5M, led by Y Combinator. Read more
Comparison
Decoda vs. Zenoti
Zenoti serves 30,000+ businesses across beauty, wellness, and fitness — but only 5–10% are medspas. Their product roadmap is driven by salons and fitness studios. Decoda was built from day one exclusively for medical aesthetics.
DECODA AIJust now“Patient received 20 units of Botox in the glabella and 15 units in the frontalis. Patient reported good results from previous treatment 4 months ago.”
AI-Native
AI that understands your clinical workflow
Decoda was built AI-native from the ground up for medical aesthetics — our AI scribe understands injection mapping, consult workflows, and clinical terminology. Not bolted onto a system originally built for hair salons and fitness studios.
- Purpose-built for medical aesthetics
- Native injection mapping & clinical charting
- AI scribe trained on medspa terminology
Pricing
Self-serve signup, transparent pricing
Zenoti doesn’t publish pricing — you must go through sales calls and contract negotiations. Expect $3,000+ in upfront fees before you even go live. Decoda offers transparent, published pricing with no setup fees, no data migration fees, and no contracts.
- No setup or onboarding fees
- No mandatory 12-month contracts
- Free data migration included
Support
Go live in days, not weeks
Zenoti’s typical onboarding takes 4–6 weeks of conference calls. Decoda gets you live in days with free, white-glove migration. US-based support with fast response times — not offshore queues where your 9 AM question gets a 3 AM answer.
- Live in days, not 4–6 weeks
- US-based support team
- Free white-glove data migration
From Real Users
Hear why medspa owners are looking for an alternative.
“We actually stopped taking deposits because it was so confusing. If they rescheduled, they had to book another deposit, and then they would end up with multiple deposits.”
Kelly M.
Medspa Owner
“One of the reasons we’re leaving is there’s no real-time support. It’s offshore, so we get 3 a.m. responses to 9 a.m. questions.”
Michael M.
Multi-Location Operator
“I have logins to all of our clients and they use different EMRs, and it’s so ugly, and it’s so technical, and it’s so much more complicated than it has to be.”
Jaslen M.S.
Practice Consultant
Head-to-Head
Feature-by-Feature Comparison
The Decoda Difference
Built for medical aesthetics. Not adapted from salon software.
AI Built for Medical Aesthetics
Decoda’s AI scribe understands injection mapping, consult workflows, and clinical terminology because it was designed for medical aesthetics from day one. Not bolted onto a system originally built for hair salons and fitness studios.
US-Based Support in Minutes
Your dedicated onboarding manager is available via phone and video chat with same-day response times. No more offshore support queues where your 9 AM question gets a 3 AM answer.
Go Live in Days with Free Migration
Decoda gets you live in days with free, white-glove data migration — no $1,000+ fee, no month-long wait, no surprises. No more 4–6 weeks of conference calls only to discover nothing was set up correctly at launch.
No Hidden Fees, No Contracts
Transparent published pricing, no lock-in contracts, and no setup fees. We earn your loyalty every month — not through a 12-month lock-in with $3,000+ in mandatory upfront fees before you even go live.
A Modern Mobile App
Decoda is built mobile-first with a modern, fast experience. Zenoti’s mobile app is rated 1.4 stars on Android (932 reviews) and 2.6 stars on iOS (365 reviews) — with complaints about slow loading, frequent logouts, and blank appointment books.
Online Booking That Actually Works
Decoda’s booking embeds directly on your website — clean, branded, and simple. Some Zenoti practices have stopped collecting deposits entirely because the booking flow was too confusing for patients, leading to duplicate charges on reschedules.
FAQ
Common questions about switching
© 2026 Decoda Health. All information sourced from public reviews, app stores, and user reports as of March 2026.