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From ring to booked — in seconds.
Patient calls your practice
A new or existing patient dials your office number — during hours, after hours, or on a holiday.
AI picks up instantly
No hold music, no voicemail. Decoda answers in under a second with a natural, human-like voice.
Books the appointment
The AI checks real-time availability, selects the right provider and service, and locks in the slot.
Sends confirmation & intake
Patient receives a text with appointment details, intake forms, and pre-visit instructions — automatically.
Inbound AI Calling
AI answers patient calls instantly — handles scheduling, answers FAQs, and routes complex requests to your team as a fallback.
Outbound AI Calling
Automated billing reminders, appointment follow-ups, and lab result notifications — delivered naturally without lifting a finger.
AI Texting
AI-powered text responses that take action — confirm appointments, send intake forms, and answer patient questions via SMS.
Call Summarizer
Every call gets an AI-generated summary with key details, action items, and follow-ups — so nothing falls through the cracks.
Scribe Integration
Clinical conversations are automatically summarized into structured notes, connecting your phone system to your charting workflow.
24/7 Shift Coverage
Configure shift schedules so your AI covers nights, weekends, and holidays — round-the-clock patient communication without overtime.
< 1s
Average answer time
24/7
Coverage with zero overtime
85%
Calls resolved without staff
“The AI sounds so natural — patients don't even realize they're not talking to a person.”
What you're paying now vs. what you could be.
Most practices are overpaying for fragmented phone solutions. Decoda replaces them all.
Virtual receptionist service
$7,600/mo
AI voice competitor
$4,200/mo
Podium AI
$1,200/mo
Decoda AI Assistants
Included